Xurrent ITSM vs. Kilter
A side-by-side comparison based on G2 review data.
| Metric | Xurrent ITSM | Kilter |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 87 | 202 |
| Ease of use | 9.2 | 9.4 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 9.2 | 9.5 |
| Meets requirements | 9.0 | 9.5 |
| NPS | 77.108434 | 77 |
| Small Business | 18.8% | 32.7% |
| Mid-Market | 29.4% | 28.1% |
| Enterprise | 51.8% | 39.3% |
| Total page views | 294 | 653 |
| Total LLM citations | 888 | 0 |
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
Kilter
More than 500 enterprises worldwide trust Kilter by BackBox as their network cyber resilience platform. Kilter includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. Kilter empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, Kilter ensures that automations deliver consistent, reliable outcomes.
- Automation
- Ease of Use
- Backup
- Time-saving
- Features
- Backup Management