Xurrent ITSM vs. Device42, A Freshworks Company
A side-by-side comparison based on G2 review data.
| Metric | Xurrent ITSM | Device42, A Freshworks Company |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 87 | 52 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 8.9 | 8.7 |
| Quality of support | 9.2 | 9.6 |
| Meets requirements | 9.0 | 9.1 |
| NPS | 77.108434 | 79.166667 |
| Small Business | 18.8% | 17.6% |
| Mid-Market | 29.4% | 37.3% |
| Enterprise | 51.8% | 45.1% |
| Total page views | 294 | 325 |
| Total LLM citations | 888 | 3,077 |
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
Device42, A Freshworks Company
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors.
- Asset Management
- Ease of Use
- Tracking
- Productivity Improvement
- Solutions