Xurrent ITSM vs. ConnectWise RMM
A side-by-side comparison based on G2 review data.
| Metric | Xurrent ITSM | ConnectWise RMM |
|---|---|---|
| Overall rating | 4.6 | 4.1 |
| Review count | 87 | 83 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 8.9 | 8.1 |
| Quality of support | 9.2 | 7.9 |
| Meets requirements | 9.0 | 8.6 |
| NPS | 77.108434 | 46.25 |
| Small Business | 18.8% | 66.3% |
| Mid-Market | 29.4% | 28.9% |
| Enterprise | 51.8% | 4.8% |
| Total page views | 294 | 920 |
| Total LLM citations | 888 | 6,187 |
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
ConnectWise RMM
ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture.
- Ease of Use
- Remote Access
- Automation
- All-in-One Solution
- User Interface
- Easy Deployment