xMatters vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | xMatters | Jira Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 801 | 986 |
| Ease of use | 9.0 | 8.5 |
| Ease of setup | 9.0 | 8.3 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 71.611253 | 51.508845 |
| Small Business | 15.3% | 19.1% |
| Mid-Market | 27.1% | 42.9% |
| Enterprise | 57.6% | 38.1% |
| Total page views | 2,216 | 1,782 |
| Total LLM citations | 5,125 | 30,767 |
xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting.
- Alerting System
- Ease of Use
- Alert Management
- Automation
- Notifications
- Integrations
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features