xMatters vs. Freshstatus
A side-by-side comparison based on G2 review data.
| Metric | xMatters | Freshstatus |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 801 | 370 |
| Ease of use | 9.0 | 9.2 |
| Ease of setup | 9.0 | 9.3 |
| Quality of support | 9.2 | 9.0 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 71.611253 | 67.409471 |
| Small Business | 15.3% | 68.4% |
| Mid-Market | 27.1% | 25.7% |
| Enterprise | 57.6% | 5.9% |
| Total page views | 2,216 | 116 |
| Total LLM citations | 5,125 | 0 |
xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting.
- Alerting System
- Ease of Use
- Alert Management
- Automation
- Notifications
- Integrations
Freshstatus
Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4.