Xima CCaaS vs. Zoom Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Xima CCaaS | Zoom Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 24 | 79 |
| Ease of use | 9.3 | 9.0 |
| Ease of setup | 8.8 | 8.4 |
| Quality of support | 9.3 | 8.6 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 66.666667 | 56.410256 |
| Small Business | 66.7% | 42.9% |
| Mid-Market | 33.3% | 46.8% |
| Enterprise | 0.0% | 10.4% |
| Total page views | 127 | 819 |
| Total LLM citations | 174 | 6,565 |
Xima CCaaS
Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support.
- Easy Setup
- Simple
- Ease of Use
- Setup Simplicity
Zoom Contact Center
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.
- Ease of Use
- Features
- Efficiency
- Integrations
- Easy Setup
- Easy Implementation