Xima CCaaS vs. Lumen Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Xima CCaaS | Lumen Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 24 | 13 |
| Ease of use | 9.3 | 9.2 |
| Ease of setup | 8.8 | 7.9 |
| Quality of support | 9.3 | 8.6 |
| Meets requirements | 8.9 | 8.3 |
| NPS | 66.666667 | 46.153846 |
| Small Business | 66.7% | 38.5% |
| Mid-Market | 33.3% | 38.5% |
| Enterprise | 0.0% | 23.1% |
| Total page views | 127 | 46 |
| Total LLM citations | 174 | 106 |
Xima CCaaS
Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support.
- Easy Setup
- Simple
- Ease of Use
- Setup Simplicity
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful