Xima CCaaS vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Xima CCaaS | LiveAgent |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 24 | 1,538 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 8.8 | 8.9 |
| Quality of support | 9.3 | 9.2 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 66.666667 | 69.277515 |
| Small Business | 66.7% | 66.6% |
| Mid-Market | 33.3% | 23.5% |
| Enterprise | 0.0% | 9.9% |
| Total page views | 127 | 1,682 |
| Total LLM citations | 174 | 13,109 |
Xima CCaaS
Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support.
- Easy Setup
- Simple
- Ease of Use
- Setup Simplicity
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple