Xima CCaaS vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Xima CCaaS | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 24 | 189 |
| Ease of use | 9.3 | 8.7 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 9.3 | 8.5 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 66.666667 | 39.130435 |
| Small Business | 66.7% | 16.0% |
| Mid-Market | 33.3% | 33.5% |
| Enterprise | 0.0% | 50.5% |
| Total page views | 127 | 610 |
| Total LLM citations | 174 | 1,550 |
Xima CCaaS
Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support.
- Easy Setup
- Simple
- Ease of Use
- Setup Simplicity
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality