Xima CCaaS vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Xima CCaaS | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 24 | 262 |
| Ease of use | 9.3 | 8.5 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 9.3 | 8.4 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 66.666667 | 39.516129 |
| Small Business | 66.7% | 37.7% |
| Mid-Market | 33.3% | 54.5% |
| Enterprise | 0.0% | 7.8% |
| Total page views | 127 | 1,136 |
| Total LLM citations | 174 | 4,289 |
Xima CCaaS
Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support.
- Easy Setup
- Simple
- Ease of Use
- Setup Simplicity
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive