G2 Vendor Directory

Wolken Service Desk vs. LogMeIn Resolve

A side-by-side comparison based on G2 review data.

MetricWolken Service Desk

by Wolken Software

LogMeIn Resolve

by GoTo

Overall rating4.64.3
Review count17474
Ease of use9.49.1
Ease of setup9.39.0
Quality of support9.48.9
Meets requirements9.39.1
NPS76.47058855.201699
Small Business23.5%35.5%
Mid-Market58.8%43.1%
Enterprise17.6%21.4%
Total page views2231,211
Total LLM citations3415,616

Wolken Service Desk

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently manage high volumes of service requests, Wolken Service Desk brings together advanced features that improve operational effectiveness and elevate user satisfaction. Our platform includes an integrated Knowledge Base that empowers users with self-service options, helping them resolve issues independently while easing the workload on support teams.

Pros

    LogMeIn Resolve

    LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.

    Pros

    • Ease of Use
    • Remote Control
    • Remote Access
    • Remote Support
    • Customer Support
    • Features