Webex Contact Center vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | Webex Contact Center | Calabrio ONE |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 166 | 447 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 8.7 | 8.8 |
| Quality of support | 9.1 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 64.102564 | 60.91954 |
| Small Business | 29.5% | 8.2% |
| Mid-Market | 39.2% | 55.2% |
| Enterprise | 31.3% | 36.6% |
| Total page views | 354 | 1,030 |
| Total LLM citations | 1,595 | 3,813 |
Webex Contact Center
Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.
- Features
- Ease of Use
- Call Management
- Recording Features
- Integrations
- Efficiency
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface