Webex Calling vs. Zoom Phone
A side-by-side comparison based on G2 review data.
| Metric | Webex Calling | Zoom Phone |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 644 | 2,683 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 9.0 | 9.2 |
| Quality of support | 9.0 | 8.9 |
| Meets requirements | 9.3 | 9.4 |
| NPS | 71.935484 | 76.928896 |
| Small Business | 29.9% | 51.8% |
| Mid-Market | 40.5% | 33.4% |
| Enterprise | 29.6% | 14.9% |
| Total page views | 1,093 | 3,417 |
| Total LLM citations | 4,592 | 17,676 |
Webex Calling
Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams.
- Ease of Use
- Reliability
- Call Quality
- Video Conferencing
- Integrations
- Features
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features