G2 Vendor Directory

Wavity Help and Service Desk vs. ManageEngine ServiceDesk Plus

A side-by-side comparison based on G2 review data.

MetricWavity Help and Service Desk

by Wavity

ManageEngine ServiceDesk Plus

by Zoho

Overall rating4.94.2
Review count37253
Ease of use9.98.7
Ease of setup9.98.4
Quality of support9.98.4
Meets requirements9.98.8
NPS97.22222246.153846
Small Business16.7%9.6%
Mid-Market72.2%59.0%
Enterprise11.1%31.5%
Total page views195954
Total LLM citations20419,314

Wavity Help and Service Desk

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools.

Pros

  • Customizability
  • Ease of Use
  • Intuitive
  • Automation
  • Customization
  • Automated Responses

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.

Pros

  • Ease of Use
  • Features
  • User Interface
  • Integrations
  • Customer Support
  • Intuitive