G2 Vendor Directory

Wavity Help and Service Desk vs. Ivanti ITSM

A side-by-side comparison based on G2 review data.

MetricWavity Help and Service Desk

by Wavity

Ivanti ITSM

by Ivanti

Overall rating4.94.0
Review count37324
Ease of use9.98.1
Ease of setup9.97.4
Quality of support9.98.1
Meets requirements9.98.6
NPS97.22222230.744337
Small Business16.7%14.7%
Mid-Market72.2%33.2%
Enterprise11.1%52.0%
Total page views1951,039
Total LLM citations204153

Wavity Help and Service Desk

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools.

Pros

  • Customizability
  • Ease of Use
  • Intuitive
  • Automation
  • Customization
  • Automated Responses

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease