G2 Vendor Directory

Vtiger All-In-One CRM vs. Desk365

A side-by-side comparison based on G2 review data.

MetricVtiger All-In-One CRM

by Vtiger

Desk365

by Desk365

Overall rating4.34.9
Review count41633
Ease of use8.59.5
Ease of setup8.29.5
Quality of support8.89.8
Meets requirements8.89.5
NPS51.79487293.939394
Small Business67.5%34.4%
Mid-Market29.2%62.5%
Enterprise3.4%3.1%
Total page views3821,062
Total LLM citations2,4103,299

Vtiger All-In-One CRM

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth.

Pros

  • Organization Efficiency
  • Feature Richness
  • Reporting
  • Customizability
  • Affordable
  • Ease of Use

Desk365

Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers.

Pros

  • Integrations
  • Customization
  • Customizability
  • Ease of Use
  • Customer Support
  • Easy Setup