G2 Vendor Directory

VQ Online vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricVQ Online

by VereQuest

GoTo Connect

by GoTo

Overall rating4.74.4
Review count481,422
Ease of use9.39.1
Ease of setup9.88.9
Quality of support9.79.0
Meets requirements9.49.2
NPS85.10638365.425913
Small Business18.8%70.8%
Mid-Market64.6%24.6%
Enterprise16.7%4.6%
Total page views242,301
Total LLM citations1012,252

VQ Online

VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time.

Pros

  • Intuitive
  • Ease of Use
  • Case Management
  • Efficiency
  • Coaching

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Easy Setup
  • Features
  • User Interface