VQ Online vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | VQ Online | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.7 | 4.1 |
| Review count | 48 | 189 |
| Ease of use | 9.3 | 8.7 |
| Ease of setup | 9.8 | 8.1 |
| Quality of support | 9.7 | 8.5 |
| Meets requirements | 9.4 | 8.9 |
| NPS | 85.106383 | 39.130435 |
| Small Business | 18.8% | 16.0% |
| Mid-Market | 64.6% | 33.5% |
| Enterprise | 16.7% | 50.5% |
| Total page views | 24 | 610 |
| Total LLM citations | 10 | 1,550 |
VQ Online
VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time.
- Intuitive
- Ease of Use
- Case Management
- Efficiency
- Coaching
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality