Vonage Contact Center (formerly NewVoiceMedia) vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | JustCall |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 104 | 2,395 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.7 | 8.9 |
| Quality of support | 8.8 | 8.6 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 47 | 51.754757 |
| Small Business | 27.9% | 61.3% |
| Mid-Market | 51.9% | 31.7% |
| Enterprise | 20.2% | 7.0% |
| Total page views | 295 | 6,012 |
| Total LLM citations | 1,205 | 28,488 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations