Vonage Contact Center (formerly NewVoiceMedia) vs. RingCentral Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | RingCentral Contact Center |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 104 | 243 |
| Ease of use | 8.7 | 8.9 |
| Ease of setup | 8.7 | 8.8 |
| Quality of support | 8.8 | 8.3 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 47 | 43.697479 |
| Small Business | 27.9% | 50.2% |
| Mid-Market | 51.9% | 35.4% |
| Enterprise | 20.2% | 14.3% |
| Total page views | 295 | 2,667 |
| Total LLM citations | 1,205 | 8,954 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication