Vonage Contact Center (formerly NewVoiceMedia) vs. NICE CXone
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | NICE CXone |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 104 | 1,730 |
| Ease of use | 8.7 | 8.9 |
| Ease of setup | 8.7 | 8.3 |
| Quality of support | 8.8 | 8.6 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 47 | 51.496259 |
| Small Business | 27.9% | 13.6% |
| Mid-Market | 51.9% | 52.2% |
| Enterprise | 20.2% | 34.2% |
| Total page views | 295 | 2,281 |
| Total LLM citations | 1,205 | 10,384 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
NICE CXone
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com
- Ease of Use
- Features
- Efficiency
- Helpful
- Intuitive
- User Interface