Vonage Contact Center (formerly NewVoiceMedia) vs. MaxContact
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | MaxContact |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 104 | 60 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.7 | 8.9 |
| Quality of support | 8.8 | 9.4 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 47 | 75 |
| Small Business | 27.9% | 42.1% |
| Mid-Market | 51.9% | 54.4% |
| Enterprise | 20.2% | 3.5% |
| Total page views | 295 | 420 |
| Total LLM citations | 1,205 | 596 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
MaxContact
Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters.
- Customer Support
- Helpful
- Ease of Use
- Efficiency
- Reliability
- Features