Vonage Contact Center (formerly NewVoiceMedia) vs. GTM Workspace - Powered by ZoomInfo
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | GTM Workspace - Powered by ZoomInfo |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 104 | 9,207 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.7 | 9.0 |
| Quality of support | 8.8 | 8.8 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 47 | 65.402632 |
| Small Business | 27.9% | 26.0% |
| Mid-Market | 51.9% | 48.2% |
| Enterprise | 20.2% | 25.8% |
| Total page views | 295 | 12,621 |
| Total LLM citations | 1,205 | 22,702 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
GTM Workspace - Powered by ZoomInfo
Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work.
- Contact Information
- Ease of Use
- Data Accuracy
- Features
- Lead Generation
- Helpful