Vonage Contact Center (formerly NewVoiceMedia) vs. GoTo Connect
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | GoTo Connect |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 104 | 1,422 |
| Ease of use | 8.7 | 9.1 |
| Ease of setup | 8.7 | 8.9 |
| Quality of support | 8.8 | 9.0 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 47 | 65.425913 |
| Small Business | 27.9% | 70.8% |
| Mid-Market | 51.9% | 24.6% |
| Enterprise | 20.2% | 4.6% |
| Total page views | 295 | 2,301 |
| Total LLM citations | 1,205 | 12,252 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
GoTo Connect
GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.
- Ease of Use
- Customer Support
- Reliability
- Easy Setup
- Features
- User Interface