Vonage Contact Center (formerly NewVoiceMedia) vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 104 | 625 |
| Ease of use | 8.7 | 8.7 |
| Ease of setup | 8.7 | 8.3 |
| Quality of support | 8.8 | 8.5 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 47 | 41.225166 |
| Small Business | 27.9% | 23.8% |
| Mid-Market | 51.9% | 56.5% |
| Enterprise | 20.2% | 19.7% |
| Total page views | 295 | 2,335 |
| Total LLM citations | 1,205 | 18,550 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup