Vonage Contact Center (formerly NewVoiceMedia) vs. Dialpad Support
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Dialpad Support |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 104 | 712 |
| Ease of use | 8.7 | 9.1 |
| Ease of setup | 8.7 | 9.1 |
| Quality of support | 8.8 | 8.9 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 47 | 57.748538 |
| Small Business | 27.9% | 39.2% |
| Mid-Market | 51.9% | 54.8% |
| Enterprise | 20.2% | 6.0% |
| Total page views | 295 | 771 |
| Total LLM citations | 1,205 | 5,112 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Dialpad Support
Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management.
- Helpful
- Ease of Use
- Customer Support
- Features
- Response Time
- Call Recording