Vonage Contact Center (formerly NewVoiceMedia) vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 104 | 189 |
| Ease of use | 8.7 | 8.7 |
| Ease of setup | 8.7 | 8.1 |
| Quality of support | 8.8 | 8.5 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 47 | 39.130435 |
| Small Business | 27.9% | 16.0% |
| Mid-Market | 51.9% | 33.5% |
| Enterprise | 20.2% | 50.5% |
| Total page views | 295 | 610 |
| Total LLM citations | 1,205 | 1,550 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality