View360Cx vs. Vonage Contact Center (formerly NewVoiceMedia)

At Systech Technologies, we believe that exceptional customer experience is the foundation of sustainable growth. That belief led us to create View360 — a robust omnichannel customer engagement platform that empowers businesses to build stronger, smarter, and more responsive customer relationships. View360 gives you a unified, 360-degree view of your customer by seamlessly connecting interactions across channels like voice, chat, WhatsApp, email, and social media.

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.