VICIdial vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | VICIdial | JustCall |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 41 | 2,395 |
| Ease of use | 8.8 | 9.0 |
| Ease of setup | 7.6 | 8.9 |
| Quality of support | 7.9 | 8.6 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 39.473684 | 51.754757 |
| Small Business | 55.0% | 61.3% |
| Mid-Market | 45.0% | 31.7% |
| Enterprise | 0.0% | 7.0% |
| Total page views | 356 | 6,012 |
| Total LLM citations | 3,359 | 28,488 |
VICIdial
VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers.
- Ease of Use
- Features
- Reporting
- Setup Ease
- Easy Setup
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations