G2 Vendor Directory

ViaSay vs. ServiceNow EmployeeWorks

A side-by-side comparison based on G2 review data.

MetricViaSay

by laiye

ServiceNow EmployeeWorks

by ServiceNow

Overall rating4.64.4
Review count50167
Ease of use8.99.1
Ease of setup9.08.4
Quality of support9.68.8
Meets requirements9.18.5
NPS77.5510256.338028
Small Business16.0%15.4%
Mid-Market50.0%16.1%
Enterprise34.0%68.5%
Total page views791,317
Total LLM citations42723

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Pros

  • Insights
  • Training
  • Usability
  • Efficiency
  • Helpful
  • Customer Support

ServiceNow EmployeeWorks

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages.

Pros

  • Efficiency
  • Ease of Use
  • Innovation
  • AI Integration
  • Time-Saving
  • Efficiency Improvement