G2 Vendor Directory

Vertex vs. Avalara

A side-by-side comparison based on G2 review data.

MetricVertex

by Vertex Inc.

Avalara

by Avalara, Inc.

Overall rating4.44.1
Review count504927
Ease of use8.48.3
Ease of setup8.07.7
Quality of support8.07.2
Meets requirements8.58.4
NPS58.29959546.923077
Small Business19.9%38.8%
Mid-Market23.9%48.4%
Enterprise56.2%12.8%
Total page views2,0684,963
Total LLM citations7,95027,778

Vertex

Vertex is the Decision-to-Defense global indirect tax and compliance company. We help enterprises control indirect tax and compliance with confidence. From tax determination and e-invoicing to reporting, filing and audit defense, we make outcomes easier to prove and improve over time. Our ability to integrate across ERP, e-commerce, marketplace, procurement, CRM, and other financial systems means customers can centralize tax determination and compliance to improve accuracy and consistency for the business.

Pros

  • Ease of Use
  • Customer Support
  • Tax Automation
  • Helpful
  • Reliability
  • Accuracy

Avalara

Avalara is the agentic AI leader in global tax and compliance. For more than two decades, Avalara's trusted tax content, deep compliance expertise, proprietary data, and technology have helped customers succeed on a global scale. Avalara now pairs that foundation with agentic AI to help businesses execute complex compliance work while keeping people in control. Avalara processes more than 54 billion AvaTax API calls annually and supports millions of businesses worldwide. For more information, visit Avalara.com.

Pros

  • Ease of Use
  • Tax Automation
  • Customer Support
  • Ease of Filing
  • Automation
  • Helpful