G2 Vendor Directory

Vertex

by Vertex Inc.

504

Reviews

4.4

Star rating

#2

Rank in Sales Tax and VAT Compliance

Pros and cons

Pros

  • Ease of Use
  • Customer Support
  • Tax Automation
  • Helpful
  • Reliability
  • Accuracy

Cons

  • Improvement Needed
  • Complex Interface
  • Difficulty
  • Poor Customer Support
  • Poor Support Services
  • Tax Issues

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for Vertex.

Page views and citations · Vertex

Source: G2 review data

Winning from

Based on reviewers who said they switched from another product.

1

Avalara

4 switched
2

Oracle Database

1 switched

Losing to

Based on reviewers of other products who said they switched from Vertex.

1

Avalara

3 switched
2

Fonoa

1 switched
3

Anrok

1 switched
4

Complyt

1 switched
5

Varicent

1 switched

Key stats

-100.0%

58

Enterprise

3

Adoption by company size

SegmentShare of reviews
Small Business19.9%
Mid-Market23.9%
Enterprise56.2%

Quarterly history

QuarterReviewsStar rating
2024 Q4764.6
2025 Q41464.6
2026 Q153.9
2026 Q225.0

Satisfaction ratings

Ease of Use8.4
Ease of Setup8.0
Quality of Support8.0
Meets Requirements8.5

What reviewers say

Flexible and Adaptable, with Room to Grow

3.5

“The flexibility and being able to configured it to meet our business needs”

Administrator

So Many Resources to Help You Master New Technologies

5.0

“So many resources available to assist you with new technologies”

Real Estate Agent

Accurate Indirect Tax Determination you can trust

5.0

“Accurate indirect tax determination,and keep tax compliance.”

Consultant