Verizon Network Based IVR vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Verizon Network Based IVR | LiveAgent |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 12 | 1,538 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 66.666667 | 69.277515 |
| Small Business | 58.3% | 66.6% |
| Mid-Market | 33.3% | 23.5% |
| Enterprise | 8.3% | 9.9% |
| Total page views | 6 | 1,682 |
| Total LLM citations | 0 | 13,109 |
Verizon Network Based IVR
A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.
- Helpful
- Features
- Customer Support
- Easy Setup
- Easy Integrations
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple