G2 Vendor Directory

Verizon Network Based IVR vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricVerizon Network Based IVR

by Verizon Enterprise

GoTo Connect

by GoTo

Overall rating4.44.4
Review count121,422
Ease of use9.39.1
Ease of setup9.58.9
Quality of support8.99.0
Meets requirements9.39.2
NPS66.66666765.425913
Small Business58.3%70.8%
Mid-Market33.3%24.6%
Enterprise8.3%4.6%
Total page views62,301
Total LLM citations012,252

Verizon Network Based IVR

A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.

Pros

  • Helpful
  • Features
  • Customer Support
  • Easy Setup
  • Easy Integrations

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Easy Setup
  • Features
  • User Interface