G2 Vendor Directory

Verizon Contact Center Solutions vs. RingEX

A side-by-side comparison based on G2 review data.

MetricVerizon Contact Center Solutions

by Verizon

RingEX

by RingCentral

Overall rating3.94.2
Review count271,516
Ease of use8.48.8
Ease of setup8.98.5
Quality of support8.18.3
Meets requirements8.49.0
NPS29.6296348.351648
Small Business46.2%57.9%
Mid-Market23.1%35.1%
Enterprise30.8%7.0%
Total page views1026,988
Total LLM citations3216,099

Verizon Contact Center Solutions

Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue.

Pros

    RingEX

    WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents.

    Pros

    • Ease of Use
    • Customer Support
    • Helpful
    • Reliability
    • Phone Calls
    • Features