Verizon Contact Center Solutions vs. Amazon Connect

Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.