Verint Voice of the Customer vs. Gainsight Customer Success
A side-by-side comparison based on G2 review data.
| Metric | Verint Voice of the Customer | Gainsight Customer Success |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 50 | 1,767 |
| Ease of use | 8.5 | 8.3 |
| Ease of setup | 8.1 | 7.2 |
| Quality of support | 8.6 | 8.8 |
| Meets requirements | 8.4 | 8.8 |
| NPS | 42.857143 | 66.474322 |
| Small Business | 22.0% | 9.2% |
| Mid-Market | 34.0% | 57.4% |
| Enterprise | 44.0% | 33.3% |
| Total page views | 978 | 3,634 |
| Total LLM citations | 2,040 | 24,897 |
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
Gainsight Customer Success
Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail.
- Ease of Use
- Centralized Information
- Visibility
- Health Monitoring
- Customer Support
- Health Scoring