Verint Quality Management vs. Performance Pro

Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form of the Verint Quality Bot. With Verint Quality Management, you can evaluate all components of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat and email), and video, right from a single screen.

Performance Pro is an easy to use, customizable solution that supports talent retention and improved employee experience. Performance Pro includes powerful features such as skills alignment to positions, customizable processes to support continuous, ongoing feedback, employee development and career pathing, 360 and survey functionality for sourcing feedback at all levels internally and externally, performance tracking for succession planning, AI technology for creating SMART goals and optimizing manager communication with employees.