Zendesk vs. Tidio
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Zendesk | Tidio |
|---|---|---|
| Avg. rating | 4.3 | 4.6 |
| Total reviews | 7,720 | 1,999 |
| Review growth (QoQ) | -48.6% | +54.1% |
| Products on G2 | 4 | 1 |
| Categories covered | 35 | 16 |
| Best category rank | #1 in Live Chat | #5 in Chatbots |
| Small Business | 39.5% | 90.1% |
| Mid-Market | 46.7% | 8.9% |
| Enterprise | 13.7% | 1.1% |