Zendesk vs. Text
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Zendesk | Text |
|---|---|---|
| Avg. rating | 4.3 | 4.5 |
| Total reviews | 7,720 | 890 |
| Review growth (QoQ) | -48.6% | -84.2% |
| Products on G2 | 4 | 4 |
| Categories covered | 35 | 16 |
| Best category rank | #1 in Live Chat | #8 in Conversational Commerce Platforms |
| Small Business | 39.5% | 45.4% |
| Mid-Market | 46.7% | 37.5% |
| Enterprise | 13.7% | 17.1% |