Zendesk vs. NiCE
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Zendesk | NiCE |
|---|---|---|
| Avg. rating | 4.3 | 4.3 |
| Total reviews | 7,720 | 1,845 |
| Review growth (QoQ) | -48.6% | -100.0% |
| Products on G2 | 4 | 3 |
| Categories covered | 35 | 18 |
| Best category rank | #1 in Live Chat | #12 in Auto Dialer |
| Small Business | 39.5% | 13.2% |
| Mid-Market | 46.7% | 50.5% |
| Enterprise | 13.7% | 36.3% |