Zendesk vs. Gladly
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Zendesk | Gladly |
|---|---|---|
| Avg. rating | 4.3 | 4.7 |
| Total reviews | 7,720 | 1,113 |
| Review growth (QoQ) | -48.6% | -87.5% |
| Products on G2 | 4 | 1 |
| Categories covered | 35 | 9 |
| Best category rank | #1 in Live Chat | #11 in Contact Center |
| Small Business | 39.5% | 22.4% |
| Mid-Market | 46.7% | 61.0% |
| Enterprise | 13.7% | 16.6% |