Zaapi vs. respond.io
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Zaapi | respond.io |
|---|---|---|
| Avg. rating | 4.7 | 4.8 |
| Total reviews | 41 | 554 |
| Review growth (QoQ) | -55.6% | +5.4% |
| Products on G2 | 1 | 1 |
| Categories covered | 10 | 3 |
| Best category rank | #14 in Conversational Commerce Platforms | #4 in WhatsApp Marketing |
| Small Business | 75.0% | 74.4% |
| Mid-Market | 25.0% | 23.9% |
| Enterprise | 0.0% | 1.7% |