Verint vs. Zendesk
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Verint | Zendesk |
|---|---|---|
| Avg. rating | 4.4 | 4.3 |
| Total reviews | 1,103 | 7,720 |
| Review growth (QoQ) | -40.4% | -48.6% |
| Products on G2 | 15 | 4 |
| Categories covered | 34 | 35 |
| Best category rank | #2 in Contact Center Workforce | #1 in Live Chat |
| Small Business | 12.0% | 39.5% |
| Mid-Market | 42.9% | 46.7% |
| Enterprise | 45.0% | 13.7% |