TOPdesk vs. Hornbill
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | TOPdesk | Hornbill |
|---|---|---|
| Avg. rating | 4.1 | 4.5 |
| Total reviews | 30 | 137 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 1 |
| Categories covered | 2 | 3 |
| Best category rank | #38 in Service Desk | #32 in IT Service Management (ITSM) Tools |
| Small Business | 20.0% | 4.4% |
| Mid-Market | 43.3% | 38.0% |
| Enterprise | 36.7% | 57.7% |