Text vs. Zoho
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Text | Zoho |
|---|---|---|
| Avg. rating | 4.5 | 4.4 |
| Total reviews | 890 | 32,525 |
| Review growth (QoQ) | -84.2% | -39.8% |
| Products on G2 | 4 | 96 |
| Categories covered | 16 | 223 |
| Best category rank | #8 in Conversational Commerce Platforms | #1 in Customer Self-Service |
| Small Business | 45.4% | 66.9% |
| Mid-Market | 37.5% | 25.8% |
| Enterprise | 17.1% | 7.3% |