SysAid vs. Hornbill
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | SysAid | Hornbill |
|---|---|---|
| Avg. rating | 4.5 | 4.5 |
| Total reviews | 758 | 137 |
| Review growth (QoQ) | -63.6% | — |
| Products on G2 | 1 | 1 |
| Categories covered | 3 | 3 |
| Best category rank | #13 in Service Desk | #32 in IT Service Management (ITSM) Tools |
| Small Business | 11.0% | 4.4% |
| Mid-Market | 59.4% | 38.0% |
| Enterprise | 29.6% | 57.7% |