SMG - Service Management Group vs. Medallia
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | SMG - Service Management Group | Medallia |
|---|---|---|
| Avg. rating | 4.6 | 4.5 |
| Total reviews | 50 | 619 |
| Review growth (QoQ) | — | -100.0% |
| Products on G2 | 1 | 6 |
| Categories covered | 3 | 13 |
| Best category rank | #25 in Experience Management | #3 in Feedback Analytics |
| Small Business | 14.0% | 28.1% |
| Mid-Market | 34.0% | 41.0% |
| Enterprise | 52.0% | 30.9% |