Sendbird vs. Zendesk
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Sendbird | Zendesk |
|---|---|---|
| Avg. rating | 4.6 | 4.3 |
| Total reviews | 124 | 7,720 |
| Review growth (QoQ) | — | -48.6% |
| Products on G2 | 1 | 4 |
| Categories covered | 5 | 35 |
| Best category rank | #13 in Communication Platform as a Service (CPaaS) | #1 in Live Chat |
| Small Business | 32.2% | 39.5% |
| Mid-Market | 47.9% | 46.7% |
| Enterprise | 19.8% | 13.7% |