respond.io vs. Help Scout
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | respond.io | Help Scout |
|---|---|---|
| Avg. rating | 4.8 | 4.4 |
| Total reviews | 554 | 441 |
| Review growth (QoQ) | +5.4% | -50.0% |
| Products on G2 | 1 | 2 |
| Categories covered | 3 | 9 |
| Best category rank | #4 in WhatsApp Marketing | #11 in Shared Inbox |
| Small Business | 74.4% | 61.0% |
| Mid-Market | 23.9% | 34.4% |
| Enterprise | 1.7% | 4.6% |